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At Bite N Beyond, we strive for 100% satisfaction. Due to the nature of food products (spices, spice blends, fruit value-added items), many are non-returnable for hygiene and safety reasons.

 

1. Order Cancellation

• You may cancel before dispatch (usually within 1–24 hours of order placement).

• Post-dispatch, cancellation is not possible.

• To cancel: Contact support immediately via email/phone.

• Approved cancellations attract full/partial refund minus payment gateway & processing fees (if any).

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2.  Refunds

Refunds processed to the original payment method within 5–10 business days (depending on bank/gateway).

Eligible cases:

• Wrong/defective/damaged product (report with photos within 48 hours of delivery).

• Missing items (report within 48 hours).

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3. Returns & Replacements

• Non-perishable sealed products (e.g., packaged spices, dry blends): Return accepted within 7 days if defective/unopened. The customer pays return shipping.

• Perishable/value-added items (e.g., fruit preserves, wet masalas, items with short shelf life): No returns/refunds due to hygiene and quality risks. Replacements considered only for manufacturing defects (with proof).

• Products must be unused, unopened, in original packaging with labels intact.

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4. Non-Returnable Items

• Opened/used products

• Perishable or hygiene-sensitive items

• Products damaged due to customer fault

• Personalized/custom orders

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5. Process

• Raise concern via [email/phone] with order ID, photos, and description.

• We review and respond within 48–72 hours.

• Approved refunds/replacements processed accordingly.

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6. Contact

Email: info@bitenbeyond.com 

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